Returns & Exchanges

At ANCEL, we want you to be completely satisfied with your fashion selection, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our goal is to ensure you feel confident and stylish in every piece you purchase from our collection.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

3

Attach the Label

Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing